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Thank you for choosing Keteles Electric Bike for your electric biking needs. We value your inquiries, feedback, and suggestions. Our dedicated team is here to assist you in any way we can. Please be cautious and verify the authenticity of websites claiming to sell our products. If you purchase our products from a counterfeit website, we cannot be held responsible for any losses you may incur, and we will be unable to provide product assistance.
Customer Support
If you have questions about our e-bikes, need assistance with your purchase, or require technical support, our customer support team is ready to help. You can reach us through the following channels:
- Phone: +86 180 2759 2746
- Email: [email protected]
* Please inform us of your purchase channel or provide the link to the store where you made your purchase.
Our customer support team is available during our regular business hours
Business Hours (UTC+8)
- Monday to Saturday: 8:00 AM to 12:00 PM
General Inquiries
For general inquiries, feedback, or partnerships, please don’t hesitate to contact us:
- Email: [email protected]
Social Media
Stay connected with us on social media for the latest updates, promotions, and e-bike adventures:
Newsletter
Subscribe to our newsletter to receive exclusive offers, product updates, and e-biking tips directly in your inbox. You can subscribe at the bottom of our site footer or by contacting our customer support team.
Contact Form
If you prefer to contact us online, please fill out the form below, and we will get back to you as soon as possible. We appreciate your interest in Keteles Electric Bike and look forward to assisting you with all your electric biking needs. Ride on!
If you’d like to share your experiences and stand a chance to win exciting prizes, visit our “Share your adventure” page for more details. https://keteleselectricbike.com/share-your-adventure/