Customer Help

To order an eBike, you can visit our website and browse our selection of eBikes. Once you’ve found the eBike you like, click on the ‘Add to Cart’ button, and then proceed to checkout. Follow the on-screen instructions to complete your order.
You can also give us a call or leave the message to us.

Please navigation to the my account button, you’ll go to the account page, and able to create an account

To change your shipping address, please follow these steps:

1. Log in to your account on our website.
2. Go to the ‘My Account’ section.
3. Look for the ‘Shipping Address’ option.
4. Select the address you want to change and click ‘Edit’.
5. Update the necessary details, such as your street address, city, state, and postal code.
6. Save the changes.
7. Make sure to double-check the updated address for accuracy to avoid any delivery issues. If you encounter any difficulties or have specific questions, don’t hesitate to reach out to our customer support team for assistance.

To track the status of your order, please follow these steps:

1. Log in to your account on our website.
2. Go to the ‘My Orders’ or ‘Order History’ section.
3. Locate the specific order you want to track and click on it.
4. You will find detailed information about your order, including its current status.
5. If your order has been shipped, you may also find a tracking number.
6. Copy the tracking number and visit the courier’s website (e.g., FedEx, UPS, or your selected shipping method).
7. Enter the tracking number on the courier’s website to get real-time updates on your order’s location and estimated delivery date.
8. If you have any questions or encounter any issues while tracking your order, don’t hesitate to contact our customer support team for assistance.

No, we prioritize the security of your personal and financial information. We do not store your credit card information on our servers. When you make a purchase on our website, your payment is processed through a secure and trusted payment gateway. This means that your credit card details are encrypted and processed by the payment gateway directly, ensuring your sensitive data remains secure.

We understand the importance of safeguarding your financial information, and we have implemented industry-standard security measures to protect your privacy. If you have any further questions or concerns about payment security, please feel free to reach out to our customer support team for additional assistance.

Sales tax policies can vary depending on your location and the specific products or services you are purchasing. To provide you with accurate information, please follow these steps:

1. Add the items you wish to purchase to your cart on our website.
2. Proceed to the checkout page.
3. Enter your shipping address and any other relevant details.

The sales tax, if applicable, will be calculated and displayed during the checkout process. This way, you’ll know exactly how much sales tax, if any, will be charged on your order.

Please note that the amount of sales tax can vary based on local tax regulations and the destination of your order. If you have specific questions about sales tax or need further clarification, don’t hesitate to contact our customer support team. They will be happy to assist you with any tax-related inquiries.

Yes, we do ship to the United States in North America and the following European countries: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Romania, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden. If your country is not listed, please let us know, and we can provide more information about shipping options.

The packaging of your items can depend on various factors, including the availability of products in different warehouses and the shipping method selected. Here’s what you can generally expect:

1. Multiple Items in One Order: If you’ve ordered multiple items in a single order, it’s possible that they may be shipped in separate packages. This can occur if the items are stocked in different locations or if they are fulfilled by different suppliers.

2. Shipping Method: The shipping method you choose during checkout can also impact packaging. Some shipping methods may consolidate multiple items into one package for efficiency, while others may ship each item separately.

3. Order Confirmation: After you place your order, you will typically receive an order confirmation email. This email may contain information about how your items will be shipped, including whether they will be bundled together or shipped separately.

4. Tracking Information: Once your order ships, you will receive tracking information. This information can help you monitor the status of each package and track its delivery.

If you have specific preferences regarding how your items are packaged or if you have any concerns about the shipping process, please contact our customer support team. They will do their best to accommodate your requests and provide you with more detailed information about your particular order.